Terms & Conditions

Cancellations must be made in writing via email.  The date and time of the cancellation request will determine the applicable policy.

 

Bookings with 3 rooms or less can be cancelled FOC up to 3 days (72 hours) prior to arrival.

 

Small Groups: 4 – 10 rooms:

Groups of 4 – 10 rooms can be cancelled free of charge (FOC) up to 8 weeks (56 days) prior to arrival date.  After that, cancellation fees will be charged as follows:

• +8 weeks (+56 days) prior to arrival:                         0% cancellation fee

• 6 – 8 weeks (42-55 days) prior to arrival:                20% of the total amount for the group

• 4 – 6 weeks (28-41 days) prior to arrival:                50% of the total amount for the group

• 0 – 4 weeks (0-27 days) prior to arrival:                   100% of the total amount for the group

 

*For groups larger than 10 rooms, special cancellation terms will apply.

**For individual cancellations within a group, please see cancellation terms for FIT bookings

 

No Shows: will be charged 100% of the contracted rate for the full duration of the booking.

Early Departures: Guests who check out earlier than their scheduled departure date will be charged for the full stay as originally booked

 

Hotel Regulations

• Check-in time is from 15:00 and check-out no later than 11:00.  If arriving at the hotel later than 23:00 we kindly ask guests to let us know in advance via email (info@hotelvesturland.is) or phone call (+354 419-5959)

• Early check-in / late-check out is subject to availability and comes at a surcharge of ISK 7500 per room (the latest check-out time available is 14:00)

• Guests shall comply with all rules, regulations and instructions at the hotel, including but not limited to security measures, health and safety protocols and registration procedures.

• Hótel Vesturland reserves the right to deny entry, refuse accommodation, or request the departure of any guest whose behavior is deemed unreasonable, whether threatening, abusive or disruptive to other guests or staff

• Note that the hotel has a non-smoking policy in hotel rooms and all common indoor areas.  There is a penalty fee of ISK 50000 for violation of this rule.  Note that this also applies to electric cigarettes.

• Hótel Vesturland is not responsible for any personal belonging guests leave behind.  Guests are kindly advised to carefully check their rooms before checking out

• Guests use the hotel spa facilities at their own risk and are encouraged to familiarize themselves with the spa rules before use.

• Guests are not permitted to bring and consume their own food or drinks/alcoholic beverages in the hotel’s common areas, restaurant or bar. 
  Food and drinks may only be consumed if purchased through the hotel’s licensed bar or restaurant.

 

Hótel Vesturland shall not be held liable for any loss or damage incurred by guests resulting from events beyond the hotel‘s control or that of its suppliers.  Such events may include, but are not limited to, fire, power outages (including electricity, gas, or other utilities), strikes, industrial actions, acts of terrorism, transportation disruptions, or adverse weather conditions.